Clients & Projects

Some projects of note include Station Review/ Database design and end-user training for:

Harvard University – 23, 000 stations, 290 buildings.  Station Reviews, Training, Help Desk, currently converting to Cisco VoIP (2015- 2018) also worked on the ISDN CENTREX Conversion (1989 - 1991)

Boston University – 15, 000 Stations, 200 buildings. Station Reviews, Training, Currently converting to Cisco VoIP (2016- 2018), (Nortel) CENTREX Conversion (1992 - 1995), 

Boston University Medical Center - 4,300 stations 22 buildings.  Station Reviews - Cisco (2017 - 2018)

Johnson and Johnson - 30 + locations.  Station review, On-site & Remote Training, First Day in Service, Help Desk Cisco (2015 - 2018)

Wells Fargo Advisors - 50 + locations.  On-site Training and First Day in Service (2011 - 2017)

Laitram - Intralox - New Orleans LA and Amsterdam Netherlands. Finesse® Contact Center Training

CBS - CBS Showtime - 6,000 stations, 10 locations. Station review, Training, First Day in Service (Cisco) (2014 - 2016)

Hertz Car Rental - Oklahoma City OK and Dublin Ireland - CTI OS (Computer Telephony Integration Object Server) Contact Center Training (2015 - 2016)

British Telecom/Bristol Myer Squibb - 60 + locations.  Domestic and International, remote and on-site training (2014 - 2018)

Baptist Health South Florida - 40 sites, 30 Finesse® Call Center groups.  On-site training (2017 - 2018)

Shriners Hospitals for Children - 11 locations.  Domestic and international, On-site training (2014 - 2017)

McGraw Hill Education - 30 + Sites.  Domestic and International, On-site and remote end-user training (2013 - 2018)

National Grid – 25,000 stations, 130 + locations.  Station Reviews, On-site training and First Day in Service (Cisco) Call Manager Conversion (2011- 2014 )

Commonwealth of Massachusetts EOHHS – 23, 000 stations, 200+ locations. Station Reviews, On-site training and First Day in Service  (Cisco) Call Manager Conversion (2009-2011)

Capital One, Richmond & McLean VA – 25,000 stations. Station Reviews, On-site training and First Day in Service  (Cisco) Call Manager  Conversion (2006-2007)

Bellevue Hospital, New York NY – 1,200 stations. Station Reviews, On-site training and First Day in Service  (Cisco) Call Manager Conversion (2004)

New York City Housing Authority – 2,000 stations Station Reviews, On-site training and First Day in Service (Cisco) Call Manager Deployment (2004)

Brandeis University – 8,000 stations, campus.  Station Reviews, On-site training and First Day in Service (Cisco) AVVID VoIP Conversion (2003)

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